Conflict Resolution: Dealing with Difficult People

Edward Deming, the father of quality management, has said that people can face almost any problem, except the problem of people. We can work long hours, face declining business, even the loss of our job, but we can’t deal with the difficult people in our lives. Conflict Resolution: Dealing with Difficult People will help participants identify some of the ways they may be contributing to these problems. The course materials provide participants with strategies they can adopt, to use at work as well as in their personal life.

How you will benefit:

  • Recognize how their own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when they have the right to walk away from a difficult situation
  • Learn some techniques for managing and dealing with anger