Call Center Training: Sales and Customer Service Training for Call Center Agents

Working as a call center agent requires a very specific, and very broad, range of skills that doesn’t come easily. Training for call center agents shouldn’t be reserved for the new recruits, either! Surveys have shown that even senior staff require training so everyone is up-to-date and on top of the latest developments. SACA’s three-day call center employee training provides in-depth, content-rich courseware that teaches students everything they need to know about succeeding as a call center agent.

Students learn the best ways to listen and be heard, how to combine elements of sales and customer service, become comfortable making cold calls, leaving meaningful messages, dealing with difficult customers, and even vocal techniques to enhance their speech and communicate more clearly! Stress management, script development, tips for closing the sale, negotiation and even more are all covered, providing students with the best techniques today.

How you will benefit:

  • Develop an understanding of the nuances of body language and verbal skills.
  • Learn aspects of verbal communication such as tone, cadence, and pitch.
  • Demonstrate an understanding of questioning and listening skills.
  • Acquire comfort with delivering bad news and saying no.
  • Learn effective ways to negotiate.
  • Understand the importance of creating and delivering meaningful messages.
  • Use tools to facilitate communication.
  • Realize the value of personalizing interactions and developing relationships.
  • Practice vocal techniques that enhance speech and communication ability.
  • Personalize techniques for managing stress.