Customer Service: Critical Elements of Customer Service

The Customer Service Critical Elements Courseware begins by asking participants if they have ever encountered an unpleasant customer or sales situation and not known what to do? As well, participants will be asked if they ever worry that they’re not assertive enough with demanding people? Do they struggle to solve problems? This course will teach participants to know their customers and their needs. Individual and organizational goals are also discussed within this Customer Service training material.

This two day workshop will help participants in all of these areas of customer service, and more!

How you will benefit:

  • Recognize that service delivery is an individual response value
  • Understand how their own behaviour impacts the behaviour of others
  • Develop more confidence and skills as a problem-solver
  • Communicate more assertively and effectively

Learn some ways to make customer service a team approach