Short Courses

Cashiering for Entry level Cashiers

Cashiering for Entry level Cashiers

Casino Count and Cash Desk Operation

Casino Count and Cash Desk Operation

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  1. Fundamental understanding of Slots Operation
  2. Fundamental understanding of Tables Operation
  3. Slots for Entry level Guest Attendants
  4. Tables Awareness for Table Inspectors
  5. Tables for Entry level Dealers (American Roulette, Black Jack & Poker)
  6. Unit Standards with SAQA
  7. B-BBEE – How does it work?
  8. Gaming Audits – An Introduction
  9. Gaming Compliance
  10. Health and Safety in the Workplace
  11. Practical industrial Relations for Charging Officers
  12. Risk Management
  13. Risk Management approach to Surveillance
  14. SA Banknote Security Features
  15. Simply FICA for Casino Workforce
  16. Unit Standards with SAQA
  17. Armed Robbery and Trauma Survival Techniques
  18. Conflict Management for Frontline Casino Workforce
  19. Conflict Resolution - A One Day Primer
  20. Creating a Safe and Secure Casino
  21. First Information Report
  22. Gaming Floor Security
  23. Gaming Investigations – IR and Other
  24. Interview and Interrogation Techniques
  25. Report Writing
  26. Risk Management Approach to Security
  27. Safety in the Workplace
  28. Unit Standards with SAQA
  29. Arithmetic proficiency for Surveillance Operators
  30. Cash Desk and Count Operations
  31. CCTV Monitoring and Situational Awareness
  32. Common Casino Scams and Cheat Moves
  33. First Information Report
  34. Fundamental Understanding of Slot
  35. Fundamental Understanding of Tables
  36. Gaming Investigations - IR and other
  37. Observation and Concentration Techniques
  38. Report Writing for Surveillance
  39. Slots Awareness for Surveillance
  40. Table Awareness for Surveillance
  41. Unit Standards with SAQA
  42. Building Relationships for Success in Sales
  43. Call Center Training: Sales and Customer Service Training for Call Center Agents
  44. Conflict Management for Frontline Casino Workforce
  45. Conflict Resolution - A One Day Primer
  46. Conflict Resolution: Dealing with difficult people
  47. Customer Relationship Management
  48. Customer Service for the Gaming Industry
  49. Customer Service: Critical Elements of Customer Service
  50. Customer Service: Managing Customer Service
  51. Marketing and Sales
  52. Telemarketing: Using the Telephone as a Sales Tool
  53. Unit Standards with SAQA
  54. Accounting Skills for the New Supervisor
  55. Balanced Scorecard Basics
  56. Business Leadership: Becoming Management Material
  57. Business Writing that Works
  58. Coaching: A Leadership Skill
  59. Conducting Effective Performance Reviews
  60. Conflict Resolution: Dealing with Difficult People
  61. Delegation: The Art of Delegating Effectively
  62. Employee Dispute Resolution: Mediation through Peer Review
  63. Hiring for Success: Behavioural Interviewing Techniques
  64. Leadership Skills for Supervisors
  65. Meeting Management: The Art of Making Meetings Work
  66. Motivation Training: Motivating Your Workforce
  67. Performance Management: Managing Employee Performance
  68. Problem Solving and Decision Making
  69. Secrets of Change Management - A One Day Primer
  70. Team Building: Developing High Performance Teams
  71. Teamwork: Building Better Teams
  72. The ABCs of Supervising Others
  73. The Professional Supervisor
  74. Unit Standards with SAQA
  75. Building Self Esteem and Assertiveness Skills
  76. Business Etiquette: Gaining That Extra Edge
  77. Change Management: Change and How to Deal With It
  78. Critical Thinking
  79. Emotional Intelligence
  80. Getting Stuff Done: Personal Development Boot Camp
  81. Problem Solving and Decision Making
  82. Stress Relief and Stress Reduction - A One Day Primer
  83. Time Management: Get Organized for Peak Performance
  84. Unit Standards with SAQA
  85. Working Smarter: Using Technology to your Advantage
  86. Computer Courses
  87. Balanced Scorecard Basics
  88. Budgets and Managing Money
  89. Business Writing that Works
  90. Diversity Training: Celebrating Diversity in the Workplace
  91. Effective Planning & Scheduling
  92. Human Resources Training: HR for the Non HR Manager
  93. Negotiation Skills - A One Day Primer
  94. Neuro Linguistic Programming (NLP)
  95. Neuro Linguistic Programming Introduction
  96. Neuro Linguistic Programming Tools for Real Life
  97. Project Management - Advanced
  98. Project Management - Intermediate
  99. Project Management Fundamentals
  100. Project Management Techniques to Increase Effectiveness - A One Day Primer
  101. Public Speaking: Presentation Survival School
  102. Research Skills
  103. Skills for the Administrative Assistant
  104. Workplace Violence: How to Manage Anger and Violence in the Workplace
  105. Gaming Regulators

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